Purchasing Policies

Thank you for your support of the ILRC and for your purchase of via our online store. Your satisfaction is very important to us. Please understand that your order is subject to the following guidelines:

  1. When you are ready to check-out, UPS shipping fees will be calculated based on the items that require shipping and your destination zip code. Where available, you will also have the option to select expedited shipping – either overnight or 2-day air. The default shipping method will be UPS Ground. Ground-based shipping averages 2 to 7 business days’ delivery time. We require a physical street address, and cannot ship to PO boxes.
  2. Shipping  fees include order processing, packaging, handling and shipping. Processing time for orders is typically 48 hours, excluding weekends and holidays. If you need your order shipped out the same day, please contact us by phone or email before 1:00pm PST. Handling time will not be altered unless we receive advance notice. We will make every effort to expedite orders when a customer has communicated directly with us.
  3. Second Day Delivery. With this option your package will be delivered by the end of two business days after processing. Processing time for orders is typically 48 hours, excluding weekends and holidays. If you need your order shipped out the same day, you will need to contact us by phone or email before 1:00pm PST. Handling time will not be altered unless we receive advance notice. For rush, larger or bulk orders, please contact us at 415-255-9499 x4 to determine the additional charges and expedited handling.
  4. Overnight Delivery. With this option your package will be delivered by the end of the following business day after processing. Processing time for orders is typically 48 hours, excluding weekends and holidays. If you need your order shipped out the same day, you will need to contact us by phone or email before 1:00pm PST. Handling time will not be altered unless we receive advance notice. For rush, larger or bulk orders, please contact us at 1-415-255-9499 x 4 to determine the additional charges for overnight shipment.
  5. Please allow on average 2 weeks from receipt of your order by the ILRC to receipt of the book by the ship-to customer. Please contact us at 415-255-9499 x4 if you require expedited shipping and handling.
  6. The current sales tax rate will be charged to orders shipped within the state of California.
  7. Returning publications or CDs. A return authorization is required for all books and CDs returned to the ILRC. All returns must be requested and sent to ILRC within 30 days of original delivery date. In certain cases, ILRC reserves the option to charge a 15% restocking fee. The customer’s refund will be based on the condition of the publication or CD once received. The customer is responsible for all shipping fees, except when ILRC has processed the order in error. Please contact publications@ilrc.org to request a return authorization.
  8. Benefits of registering as an ILRC customer. You are not required to register with the ILRC to purchase our publications or register for a training. If you register with the ILRC, you will get added ease & benefits such as retention of your shipping information, and the ability to check your order history and shipping status in your account. If you work for a nonprofit organization with 501(c)3 status, registration will provide you with access to special pricing reserved for staff of nonprofit organizations who assist low income immigrants.
  9. If you are purchasing books as a nonprofit organization, you will be asked to provide your organization’s tax ID number. If you are not qualified for the nonprofit price, we reserve the right to cancel your order.
  10. On occasion, ILRC will issue promotion codes entitling the bearer to special discounts or offers. The promotion code will be tied to an expiration date. If you have trouble using your promotion code and it is within the valid period, please email publications@ilrc.org.
  11. We also accept orders via FAX or mail. Please download the printable order form, complete and send to us with payment. Please note the following shipping fees will apply to all orders that are not processed through the ILRC online store. This information is included in the order form, and must be included in the payment.

Order Total

UPS Ground

UPS 2-day*

UPS Overnight**

Up to $39.99

$10.00

$40.00

$60.00

$40.00 to $99.99

$15.00

$45.00

$70.00

$100.00 to 199.99

$20.00

$50.00

$80.00

$200.00 to 299.99

$25.00

$55.00

$90.00

$300.00 or above

$35.00

Please call ILRC.

Please call ILRC.

CD-ROMs Only

$9.00

$20.00

$40.00